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Frequently Asked Questions

Here are a few of the questions that I get asked most often. If you can’t find the answer to your question below, please get in touch.

I’ll send you an invoice upon completion. Once this invoice has been paid your portrait will be sent to my framers for production and delivery.

I may also ask for a 20% non-refundable deposit to be paid upfront.

I accept all major credit & debit cards, Google and Apple Pay, and PayPal.

I also accept Klarna, which is an interest-free way to spread the cost.
Credit status depending, you could choose to either buy now and pay in 30 days, or spread the cost over 3 months.

For example, an order amount of £125 could be spread as follows:
Payment 1 at time of order: £41.66
Payment 2 in 30 days: £41.67
Payment 3 in 60 days: £41.67

The honest answer is: it varies, and it\’s completely dependent on my current workload and how complex the portrait is.
As a general guide, I usually aim to have pet portraits completed within a couple of weeks, but this isn\’t guaranteed.

Delivery is then usually around 5 – 7 working days on top, although express options are available (for an extra charge).

For last-minute orders or if you need a portrait for a particular date, please contact me and I’ll try my best to accommodate you. If it\’s not possible, I also sell gift vouchers. These are a great alternative, especially if you\’d like the recipient to be more involved.

Absolutely!
It’s entirely up to you how involved you’d like to be. Some owners like the surprise and would rather wait until the finished portrait arrives at their door. Others like regular updates along the way. It’s your choice.

That said, I will always send an early stage sketch or colour blocked proof to make sure that you’re happy with the composition. It\’s then up to you if you’d like further updates.

Sure, within reason. By that I mean as long as it’s in keeping and doesn’t compromise my artistic precedence.

I’ll usually paint either a plain colour background that suits the rest of the portrait with the edges of your pet blended as necessary, or I can use elements of the original photo’s background where appropriate.

If you have a particular background in mind, let me know.

All delivery charges are shown either in the item description on during checkout

UK

Pet Portraits
Standard delivery is included in the price of the Portrait. This is for 1x framed/unframed portrait. For framed prints, you can upgrade to express shipping for an additional charge (see below).

If you’d like to order additional prints, delivery is £5.00 for unframed and £8.00 for framed. An express option is also available for framed prints for £3 extra.

Shop Orders

Framed & Unframed Prints
Delivery is £5.00 for unframed prints and £8.00 for framed prints. An express option is also available for framed prints for £3 extra.

Greeting Cards
The delivery cost ranges from 94p to £3.74 depending on the pack size and usually takes between 4-7 working days.

Canvases
The delivery charge will vary depending on the size of canvas and delivery speed that you choose. The delivery charge will be displayed during checkout.

International

Delivery costs vary by destination and will be displayed during checkout.
See “Where do you deliver to?” below for more details about international delivery.

Anywhere is possible!

In fact, the following collections in the shop now ship internationally straight from the checkout:

  • Greeting Cards
  • Canvas Prints
  • Postcards (coming soon)

If you live outside of the UK and you’d like to purchase a special edition, a framed or unframed print, or commission a pet portrait, please get in touch for a shipping cost quote.

For the UK, delivery is usually around 3 – 5 working days. An express option is available for framed prints for an extra charge.
If you’re ordering a framed item, please allow a few extra days for the frame to be made.

For international orders, it can vary. While your order will normally be with you much sooner, it’s best to allow a minimum of 14 working days for your order to arrive.

Yes. Full details can be found on my Refund Policy page

All frames are shipped with the protective blue polythene cover still on the face of the glass. Simply peel it off. 

The Curious Creative (Sussex) Ltd
302 Victoria Drive
Eastbourne
East Sussex
BN20 8XS

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Simply fill out the form below and your code will be sent directly to your inbox. Don’t forget to double-check your spam if you’ve not received it in the next few minutes.


Limited to one voucher per customer. When purchasing from the shop, please ensure that you checkout with the same email address that you subscribed with or the offer won’t work. If using against a pet portrait commission, please let me know that you have a voucher before I commence your portrait. Cannot be used in conjunction with any other offer/discount.

Hahnemühle German Etching Paper

This heavyweight paper has a slightly warm base tone and a strong mottled texture. It creates a print with strong colours and deep blacks that feel rich and high in contrast. This is due to the texture of the paper enabling it to hold more ink and capture the light. The German Etching is one of our heavier weight Giclée art printing papers. With its weight and strong texture, this paper gives an artwork a handmade crafted feel. Hahnemüle German Etching is a robust Giclée paper, meaning it doesn’t tend to fray as much at the edges.

  • etching paper example

Submitting Your Photos

In a nutshell, the more a photo shows the true fur, colour and character of your pet, in the highest clarity and resolution possible, the more chance I’ll have of capturing your pet’s true likeness.

It’s rare that I ever refuse a commission due to poor reference photos, but do please bear in mind that the more detailed the photo is, the more detailed the painting can be.

With that in mind, here are a few tips which will help when choosing/taking photos of your pet to send to me:

  • Photographs taken outside or by a large window are the best as they’ll avoid unnatural lighting and colouring of your pet.
  • Try to avoid a really sunny day as the sun will create big shadows on your pet. This in turn can make certain details hard to see or cause your pet to squint if it’s looking into the sun. The best sort of day for taking photographs is an overcast, bright day.
  • Take photographs of your pet at their level. This will avoid any distortion and unnatural poses. For a head and shoulder portrait, a 3/4 pose often works best, rather than being completely face or side-on. However, if you want a slightly quirky pose that’s ok too. At the end of the day, go with what best shows off your pet’s character.
  • Try to get as close to your pet as possible and fill the camera’s viewfinder. This will ensure you get more of the subject than the background. Backgrounds can be added, but your pet is the focus and the most important part of the photo.
  • Try and keep your pet in focus as this will give the maximum amount of detail and make painting the portrait easier as I can pick out the individual markings and details that make up your pet’s character.
  • What camera? In all honesty, it doesn’t really matter. Phone cameras have become so good in recent years that it’s often difficult to tell pictures taken with them apart from those taken with a “proper” SLR camera. Whatever you use, make sure any photos are full resolution, and it’s worth taking as many photos as possible.
  • If you can’t get your pet to sit still, try having a friend with you to tempt them with a treat or similar while you take the photo. Don’t force it. If your pet gets restless take a breather and try again later. Above all, make it fun for both you and your pet. This will help to ensure a more natural response from them.
  • If you think you’ve taken or found the perfect photo but there’s a part of your pet that’s obscured, or slightly out of the frame (a paw or ear tip for example), send me additional photos that show the missing part of your pet. I can never have too many photos to work from and it’ll mean that I won’t have to guess and risk getting it wrong.

If you have any further questions, please don’t hesitate to get in touch.

Thanks

Shop Now Pay Later With Klarna

We’re excited to announce that we have partnered with Klarna to bring you new ways to pay at checkout. Here’s how it works:

Step 1 Add products to your cart and select “Klarna” when you check out

Step 2 Enter a few personal details and you’ll know instantly if you’re approved

Step 3 Klarna will send you an email confirmation and reminders for when it’s time to pay, and you can manage your orders and payments in the Klarna app.

Pay in 3 interest-free instalments One example of the payment terms that Klarna offers is to spread the cost of your purchase into 3 interest-free instalments. The first payment is made at the point of purchase, with remaining instalments scheduled automatically every 30 days. No interest or fees. Select the Klarna option and enter your debit or credit card information. To check your eligibility, Klarna will perform a soft search with a credit reference agency. This will not affect your credit score. No interest. No fees. No impact to your credit score.

  • A new way to pay that’s an alternative to a credit card.
  • 3 instalments gives you flexibility to shop without interest or hidden fees.
  • Not making your payment on time could affect your ability to use Klarna in the future.
  • Debt collection agencies are used as a last resort.
  • You must be 18+ and a UK resident to be eligible for this credit offer. Pay in 3 Terms and Conditions -> (link)

Pay online or in the app Review your latest purchases and make payments in the Klarna app or online.

  • Download the Klarna app: https://www.klarna.com/app
  • Log in online: https://app.klarna.com/login.
  • Chat with customer service: https://www.klarna.com/uk/customer-service/

Safe and secure

With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases. Frequently asked questions Visit our FAQ (https://www.klarna.com/uk/customer-service/) page to find out more about using Klarna.

About Klarna At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth checkout options give you more time and control so you can focus on the things you love.

  • More than 90 million shoppers are using Klarna.
  • 200,000 retailers are working with us worldwide.
  • We’re one of Europe’s largest banks and we’ve been powering online checkouts for over 15 years. 

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time. The Curious Creative (Sussex) Ltd is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.

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  • Pet Portraits
  • Shop
    • Shop Home
    • Special Editions
    • Framed Prints
    • First Edition Prints
    • Canvas Prints
    • Greeting Cards
      • Everyday Cards
      • Christmas Cards
    • Gift Cards
  • Gallery & Media
    • Gallery
    • Time-lapse Videos
  • Blog
  • Info
    • Get In Touch
    • About Me
    • FAQ
    • Feedback & Reviews
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